Family/Student Technology Services

Click here to submit an IT HELP TICKET.

Technical Problems

If you are experiencing a technical problem at home while participating in our Distance Learning, please complete the form at the bottom of this page and someone from our Tech Department will be in touch during normal business hours.

*Please be reminded that the IT Department is not authorized to fix student, staff or parent personal computers or electronics

School Board Policy Related to Technology Use

Board Policy IIBH - Student Safe and Responsible Use of the Internet and Other Technology Resources

Student Handbooks

Click here to visit our district-wide page of student handbooks which includes Chromebook information.

• All repairs must be completed by District IT department
• Repairs will be made for general malfunctions not caused by misuse, abuse or neglect
• If the property is damaged, lost or stole, you are responsible for the reasonable cost of repair or its fair market value on the date of loss.  Loss or theft of the property must be reported to the District as soon as possible.
• When a Chromebook is damaged beyond repair, every effort will be made to salvage and provide credit for usable parts.  Families may be billed for the cost of a new Chromebook less any available credit gained from salvaged parts.

Need WIFI Access?

If you do not have WIFI at home, or limited WIFI access, and if you have access to a vehicle, please feel free to use our high school and Sullivan Elementary parking lots.

• JHS student parking lot is available for your use now.  This is to the East of the building by the Eagle statue.
• Sullivan Elementary School staff parking lot (North).

Please use the SDOJ-Guest network.  There is also no password needed.

Please also remember to stay in your vehicles while utilizing the WIFI access points and maintain social distancing recommendations.

Process for Repairs

Click here for a pdf file to review